Roderick D Dtf

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Verified Reviewer

Wrong color boots received, I selected BROWN but received CHESTNUT

MyCozyBoots - Wrong color boots received, I selected BROWN but received CHESTNUT
I need to return the CHESTNUT color UGG Tall II women's boots size 9 for BROWN color (which is much darker than CHESTNUT). If you do not have the BROWN boots, please send me details and a return label for a refund before the 30 days are expired. I have been sending messages and calling for the last 2 1/2 weeks. Can someone please help me resolve this issue ASAP? Thanks, Mr. Roderick Davis
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Preferred solution: The CORRECT color boots BROWN as in the description when I purchased them

User's recommendation: Just check the description carefully before purchasing, purchased BROWN

Macee Dpl

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Verified Reviewer
| map-marker Anaheim, California

Sold me FAKE, USED UGGS

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MyCozyBoots - Sold me FAKE, USED UGGS
These dirty low down Dogs sold me fake, USED UGGS for approx $250. They put no receipt in the box so I had no order number. They are skammers. They should not be in business bc there are hundreds of complaints. These shoes are not only USED, they are made out of some kind of rubber, not leather.
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User's recommendation: Do not buy from them. Selling fake, USED shoes

Vaibhav Tkh

Fake UGGs

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StaThey sold me fake Uggs claiming they were real. Belligerent and rude response saying they couldnt be fake even after showing proof they were. They refused to issue full refund after I returned them saying they were used BUT then tried to sell the return for MORE than what I paid for them. eBay made them issue me a full refund. They try to get bad reviews taken down but they are a shady company.
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Preferred solution: No.. I just want other consumers to be informed and aware that they may be buying counterfeit products.

User's recommendation: STAY AWAY!!

Diana B Vvl

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Verified Reviewer
| map-marker Phoenix, Arizona

Need to make a return

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No ability to talk or chat with customer service. Voice mails were cut off. No one returned phone messages. No one responded with chats except the automated chat. That didn't help at all. Return shipping label that they charged me $20 for is no where to be seen. Terrible customer service. I am sorry I ever ordered anything from them.Stay a
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User's recommendation: Don't do business with them. Customer service is non existent. Returns impossible.

Luis A Our

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Verified Reviewer

My order didn't get to my brothers house and it was a Christmas gift

This was a Christmas gift and it never got sent out to my step brothers house in Orlando Florida and thats unacceptable cause I paid money for it to be there two in two days . $$$$$
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Loss:
$68

Preferred solution: I would like my order to be delivered to 5101 middlewood way saintcloud Orlando Florida 32828

Neenah Roc

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Verified Buyer
| map-marker Detroit, Michigan

Wrong size I just ordered online

MyCozyBoots - Wrong size I just ordered online
I ordered 1 pair of tall chestnut colored ugg boots for cyber monday and accidently chose the wrong size. I need a size 10 instead of an 8.
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Anonymous
map-marker Bellevue, Washington

Return

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The company lied about sending me a return label to return some boots I bought from them. I have email and tried to call but no respond from anyone.
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User's recommendation: Don't order from this company

Sofia P Abs

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Verified Buyer
|

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Verified Reviewer
| map-marker Whittier, California

Missing package

MyCozyBoots - Missing package
Says my package was delivered on the 21st but when I got home package was not at the house .I have asked my neighbors if they got my package nobody has .I called the company but I have gotten the answering machine .Can someone please get back to me at you earliest convenience thanks you
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Elaine C Yek

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Verified Reviewer

I need to contact customer service

I need to contact the customer service department because I havent received my sandals . Please call 626377****
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Preferred solution: Deliver product or service ordered

Sandi P Hpd

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Verified Reviewer

Horrible service

I asked to return my boots that were bought as a christmas present for my daughter. I felt extremely nervous when I found out that I cannot speak with a human. Only contact is a message saying to leave a voice mail. I did this 10+ times. I never received a call back. I am out 120+ dollars and a gift!!
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Loss:
$120
Pros:
  • Fast delivery
Cons:
  • Everything else

Preferred solution: Full refund

User's recommendation: DON'T DO IT

Sandi P Alx

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Verified Reviewer

Exchange sizes

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Zero contact after multiple emails. Phone system is a joke with the capability to only leave a voicemail. Never a return call or offer to help.
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Loss:
$120
Pros:
  • Fast shipping
Cons:
  • Ability to talk to human
  • Phone number
  • Zero communication

Preferred solution: exchange sizes

User's recommendation: Definitely not!!!!!

Anonymous
map-marker Deuil-La-Barre, Val D'oise

Commande nr 1010

I still have not received the order made on February 7 and I have not received any information regarding delivery
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Baxter M Sjr

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Verified Reviewer

Wrong size shoe was ordered 12/12

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Good morning I ordered the wrong size online it's supposed to be a size 11 can u resend the new order as a size 11
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Preferred solution: Deliver product or service ordered

Sandi P Alx

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Verified Reviewer

Exchange sizes

I bought my daughter boots for Christmas and they dont fit, I just want to exchange them for a bigger size. I have not hear from the company regarding this. I have made several attempts.
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Preferred solution: Exchange sizes

Sandi P Hpd

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Verified Reviewer

Exchange

I just need to exchange sizeslove the boots! I bought a womens 7 and she needs a womens size 8. Nothing wrong with boots!
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Pros:
  • Fast shippjng

Preferred solution: Size 8

User's recommendation: Great service fast shipping

Anonymous
map-marker Chattanooga, Tennessee

Zero rating

I have heard nothing from mycozyboots and dont expect too! This merchant is a scam artist So Ill never do business with them again.
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